Terms of service

TERMS OF SERVICE

Last Updated: June 2026

Welcome to Novexa. These Terms of Service ("Terms") govern your access to and use of the Novexa website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. COMPANY INFORMATION

Novexa operates the online store located at:

https://novexaos.myshopify.com/

For any questions regarding these Terms, please contact:

Email: noviraecom@gmail.com

Phone: +27 78 737 1929

2. ACCEPTANCE OF TERMS

By accessing or using our website, you confirm that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • You will use this website only for lawful purposes.

3. ONLINE STORE TERMS

You agree not to:

  • Use our products for unlawful purposes.

  • Violate any applicable laws or regulations.

  • Interfere with the security or operation of the website.

  • Upload viruses, malware, or harmful code.

  • Submit false or misleading information.

Violation of these Terms may result in termination of access to our services.

4. PRODUCTS AND SERVICES

We make every effort to display product descriptions, specifications, images, and pricing accurately.

However, we do not guarantee that:

  • Product descriptions are error-free.

  • Product images perfectly represent actual colors.

  • All information is complete, current, or accurate at all times.

We reserve the right to modify or discontinue products without prior notice.

5. PRICING

All prices displayed on our website are subject to change without notice.

We reserve the right to correct:

  • Pricing errors

  • Product description errors

  • Inventory errors

  • Technical mistakes

In the event of an error, we may cancel or refuse an order and provide a full refund if payment has already been received.

6. ORDERS

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability

  • Suspected fraud

  • Pricing errors

  • Incomplete customer information

  • Violation of these Terms

Receipt of an order confirmation email does not constitute acceptance of an order.

7. PAYMENTS

All payments must be successfully authorized before orders are processed.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We do not store payment card information on our servers.

8. SHIPPING AND DELIVERY

Shipping estimates are provided for convenience only.

Delivery times may vary due to:

  • Courier delays

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Supply chain disruptions

  • Events beyond our control

Novexa is not responsible for delays caused by third-party shipping carriers.

Customers are responsible for providing accurate shipping information.

9. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy.

Products must meet the conditions outlined in the Refund Policy before a refund, replacement, or exchange can be approved.

We reserve the right to refuse returns that do not comply with our policy.

10. INTELLECTUAL PROPERTY

All content available on this website, including but not limited to:

  • Logos

  • Branding

  • Graphics

  • Product images

  • Text

  • Website design

  • Marketing materials

is owned by or licensed to Novexa and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We do not control and are not responsible for:

  • Third-party content

  • Privacy practices

  • Products or services offered by third parties

Accessing third-party websites is done at your own risk.

12. DISCLAIMER OF WARRANTIES

Our website, products, and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Novexa makes no warranties regarding:

  • Website availability

  • Website accuracy

  • Product suitability

  • Continuous uninterrupted service

We do not guarantee that the website will be free from errors, interruptions, or security vulnerabilities.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Novexa shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Special damages

  • Incidental damages

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

Our maximum liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Novexa, its owners, employees, affiliates, suppliers, and service providers from any claims, damages, liabilities, expenses, or legal costs arising from:

  • Your use of the website

  • Your breach of these Terms

  • Your violation of any law or third-party rights

15. PRIVACY

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection, use, and disclosure of information as described in that policy.

16. FORCE MAJEURE

Novexa shall not be liable for any delay or failure to perform obligations resulting from events beyond our reasonable control, including:

  • Natural disasters

  • Internet outages

  • Power failures

  • Government actions

  • Pandemics

  • Labour disputes

  • Transportation disruptions

17. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

18. CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms at any time.

Changes become effective immediately upon publication on the website.

Continued use of the website following any changes constitutes acceptance of the revised Terms.

19. CONTACT INFORMATION

For questions regarding these Terms of Service, please contact:

Novexa

Email: noviraecom@gmail.com

Phone: +27 78 737 1929

Website: https://novexaos.myshopify.com/