Shipping policy
Shipping Policy
Thank you for shopping with Novexa.
We work with trusted global suppliers to bring you quality products at competitive prices. Please review our shipping information below.
Order Processing
-
Orders are processed within 1-3 business days.
-
Orders are not processed on weekends or public holidays.
-
During peak periods, processing may take slightly longer.
Shipping Times
Estimated delivery times after dispatch:
| Region | Delivery Time |
|---|---|
| South Africa | 7-15 Business Days |
| United States | 7-12 Business Days |
| United Kingdom | 7-12 Business Days |
| Australia & New Zealand | 7-15 Business Days |
| Europe | 7-15 Business Days |
| Other Countries | 10-20 Business Days |
Please note that these are estimated delivery times and are not guaranteed. Customs inspections, carrier delays, weather conditions, and high shipping volumes may occasionally cause delays. (Identixweb Limited)
Shipping Costs
✅ Standard Shipping on all orders.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer where required by local laws.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take 2-5 business days to update after shipment.
Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, occasional delays may occur.
If your order has not arrived within 30 business days of shipment, please contact our support team and we will investigate the matter for you.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is supplied and the order has already been shipped, we may be unable to offer a replacement or refund.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery or expected delivery date.
We will work with the shipping carrier to resolve the issue and provide an appropriate solution.
Contact Us
For any shipping-related questions, please contact:
📧 noviraecom@gmail.com
🌐 Novexa Online Support
Novexa Powered By Nexora Group